At the moment it can be hard to know what to do if you’re unwell or have a concern about your health.
It’s important to:
- get medical help if you think you need it
- keep any appointments or procedures you have booked – unless you’re told not to go
- go to hospital if you’re advised to
NHS services including our practice have made changes to make sure it’s safe for you to be seen during coronavirus. There are also ways to get medical help and prescriptions online or over the phone.
If you need to see a doctor, always make an appointment before coming to the surgery. Phone us or use the practice website to do this. We also offer online consultations, where you fill in a short form ‘ask a doctor a question’ on your computer , phone or tablet and one of our clinicians will then respond to you. Following your initial contact with a clinician, we may arrange a video consultation or a face to face examination if that is what’s needed. If you need a face to face appointment, we will arrange that in a way that’s safe for you, other patients and practice staff.
We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Always contact us if you are feeling unwell or are worried about your health. You can also call 111 if you have a medical concern, particularly when the surgery is closed. If it is a life-threatening matter, call 999 straight away.
Remember that there are many services you can access via our website that remove the need to visit or phone the surgery. This includes prescriptions, registering new patients, change of address, sick notes, wellbeing services and more.
NHS England has some useful information about how services, including hospital appointments, are being carried out during the pandemic.
It also has a general overview of how some appointments will work when done by phone or video call www.nhs.uk/conditions/coronavirus-covid-19/social-distancing/using-the-nhs-and-other-health-services/.